CRM Manager

About Helfy

Helfy is a fast-growing company that operates a digital telehealth platform connecting clients to doctors for online prescriptions and consultations. Driven by a purposeful, people-centric, humanistic approach, we aspire to be the companion of choice for managing and living with ongoing medical conditions by offering patients affordable, accessible, personalized, and speedy medical treatments.

About the position

We are looking for a passionate, creative, and experienced CRM campaign manager to join our marketing team. To be responsible for planning, creating, and analysing daily cross-channel campaigns to maximize engagement and retention efforts that have a direct impact on the growth and revenue goals of the business.

Responsibilities:

Manage trigger-based campaigns throughout the customer lifecycle to maximize KPIs.
Customer journey mapping – analyze touchpoints within the organization and capitalize on commercial opportunities.
Build a cross-channel experience under industry standards and best practices.
Ideate and execute CRM strategies that encourage customer retention and loyalty.
Regularly monitor retention KPIs performance data and analyze results by tracking and A/B testing campaigns to guide improvements.

Requirements:

2+ years of relevant experience in the eCommerce industry.
Specialist in CRM processes with a background in customer conversion and retention strategies.
Strong analytical skills, data-driven marketer with the ability to optimize performance based on data. understanding with applied use of functions like Pivot Tables and VLOOKUP’s.
Implementation experience with new marketing engagement tools.
Proficient in HTML and CSS (strong technical orientation, comfortable with code).
Familiarity with Excel/Tableau/Data Studio.
Project management skills with exceptional attention to detail and problem-solving skills.
A fast learner who is motivated, innovative, and a self-starter with a “can do” attitude.
Collaborative and able to interact with cross-functional teams, including creative, content, and developers.
Campaign management with hands-on capabilities from A to Z.
High-Level English is Required.
French and German speakers – Significant advantage.

CRM Manager

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.